c:geo User Guide

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en:loginproblems [2023/06/12 22:32] – [Login failed: Captcha required] moving-bitsen:loginproblems [2025/11/23 10:34] (current) – [Login failed: Captcha required] Update Captcha block according to support system info moving-bits
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 ==== Login failed: Captcha required ==== ==== Login failed: Captcha required ====
  
-c:geo has detected, that due to security reasons the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. +c:geo has detected, that the geocaching website requires you to solve a CAPTCHA to login. c:geo therefore cannot login. 
  
-This can be triggered by the following situations:+This is not a c:geo issue, but a security measure taken by the geocaching.com servers. We **cannot influence** on c:geo side under which conditions Groundspeak decides to trigger such a CAPTCHA as we have no control over their servers, however we have collected some tips which have helped our users in the past to mitigate that issue: 
 + 
 +As far as we know the CAPTCHA can be triggered by the following situations:
   * You tried to login with a wrong password several times   * You tried to login with a wrong password several times
-  * You tried to login from a suspicious IP address (e.g. a public WiFi, from a foreign country, using VPN or anonymizer services)+  * You tried to login from an IP address geocaching.com servers regard as suspicious compared to your normal usage pattern (e.g. a public WiFi, from a foreign country, using VPN or anonymizer services)
   * The mail address stored in your profile at geocaching.com is not verified or no longer valid   * The mail address stored in your profile at geocaching.com is not verified or no longer valid
  
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 <WRAP center round todo 100%> <WRAP center round todo 100%>
 Use your device's browser to go to geocaching.com, login to the website and solve the shown CAPTCHA. Use your device's browser to go to geocaching.com, login to the website and solve the shown CAPTCHA.
 +
 +
 +If you are using the geocaching.com app on your mobile, it might also help if you open that app, log off, close the app, restart and login again.
 +
 Afterwards go to c:geo Start - Menu - Settings - Services - geocaching.com and use "Update authorization" to doublecheck your username and password and try to login again. Afterwards go to c:geo Start - Menu - Settings - Services - geocaching.com and use "Update authorization" to doublecheck your username and password and try to login again.
 </WRAP> </WRAP>
  
-Furthermore geocaching.com might use such captcha when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. +Furthermore geocaching.com might use such CAPTCHA when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. 
  
 <WRAP center round todo 100%> <WRAP center round todo 100%>
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 </WRAP> </WRAP>
  
-If you are using the geocaching.com app on your mobile, it might also help if you open that app, log off, close the app, restart and login again.+Additionally, please check on the geocaching.com website, that your email address is valid and verified. You can do so on the Geocaching website [[https://www.geocaching.com/account/settings/emailpreferences|settings page]]. 
 + 
 +Another trick that has been known to help is triggering a "captcha removal" via the official geocaching.com app (which you can find in Google Play Store): 
 + 
 +<WRAP center round todo 100%> 
 +  * If you have not yet installed the official app: install it (temporarily). 
 +  * Try to log into this app. 
 +  * After that, update your authorization in c:geo 
 +    * switch to c:geo 
 +    * go to settings => services => geocaching.com 
 +    * long-tap on "update or remove authorization", re-enter your credentials, then push "check authentication" button 
 +  * If this way is successful, you may uninstall the official app again at your own preference 
 +</WRAP>
  
 +If all of the above fails, please try to log in using the "Manual login". This option appears as a button on c:geo homepage after a failed login. In the appearing browser window, enter your geocaching username (not your email) and password in the respective fields. Do not use Google/Apple/Facebook sign in, it won't work with c:geo. This is a temporary mitigation only, though, and won't resolve the underlying issue of the captcha.
 ==== Login failed: You must validate your account on the Geocaching.com website first ==== ==== Login failed: You must validate your account on the Geocaching.com website first ====
  
en/loginproblems.txt · Last modified: by moving-bits

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