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en:loginproblems [2022/02/21 10:50]
lineflyer Cosmetic: Set all wrappers to 100% to make the page look more compact
en:loginproblems [2022/04/11 17:28]
lineflyer Outdent chapter 4b as chapter 5 for better readability
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 ===== 4. Check authentication data ===== ===== 4. Check authentication data =====
- 
-==== 4a. Check your username/password ==== 
- 
  
 If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo.
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 Select the geocaching service you want to check (e.g. geocaching.com), make sure it is activated and select “Update or remove authorization”.  Select the geocaching service you want to check (e.g. geocaching.com), make sure it is activated and select “Update or remove authorization”. 
  
-<WRAP center round tip 60%>+<WRAP center round tip 100%>
 You can also long tap on the menu item "Update or remove authorization" to fully reset the login data. You can also long tap on the menu item "Update or remove authorization" to fully reset the login data.
 </WRAP> </WRAP>
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 {{ :en:loginproblems_5.png?direct&400 |}} {{ :en:loginproblems_5.png?direct&400 |}}
  
-==== 4b. Possible error messages ====+===== 5. Possible error messages =====
  
 <WRAP center round todo 100%> <WRAP center round todo 100%>
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- +==== Login failed: Wrong username and/or password ====
- +
- +
-=== Login failed: Wrong username and/or password ===+
  
 In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.   In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.  
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 [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username. [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username.
  
-=== Login failed: Captcha required ===+==== Login failed: Captcha required ====
  
 c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password).  c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). 
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 Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
  
-=== Login failed: You must validate your account on the Geocaching.com website first ===+==== Login failed: You must validate your account on the Geocaching.com website first ====
  
 You mail address and/or your account is not yet or no longer validated on the geocaching server.  You mail address and/or your account is not yet or no longer validated on the geocaching server. 
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-=== Login failed: Unknown communication error ===+==== Login failed: Unknown communication error ====
  
 In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection.  In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection. 
en/loginproblems.txt · Last modified: 2022/04/11 17:28 by lineflyer