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en:loginproblems [2022/02/21 10:53]
lineflyer [4a. Check your username/password]
en:loginproblems [2022/04/11 17:28]
lineflyer Outdent chapter 4b as chapter 5 for better readability
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 ===== 4. Check authentication data ===== ===== 4. Check authentication data =====
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-==== 4a. Check your username/password ==== 
- 
  
 If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo.
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 {{ :en:loginproblems_5.png?direct&400 |}} {{ :en:loginproblems_5.png?direct&400 |}}
  
-==== 4b. Possible error messages ====+===== 5. Possible error messages =====
  
 <WRAP center round todo 100%> <WRAP center round todo 100%>
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- +==== Login failed: Wrong username and/or password ====
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- +
-=== Login failed: Wrong username and/or password ===+
  
 In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.   In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.  
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 [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username. [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username.
  
-=== Login failed: Captcha required ===+==== Login failed: Captcha required ====
  
 c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password).  c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). 
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 Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
  
-=== Login failed: You must validate your account on the Geocaching.com website first ===+==== Login failed: You must validate your account on the Geocaching.com website first ====
  
 You mail address and/or your account is not yet or no longer validated on the geocaching server.  You mail address and/or your account is not yet or no longer validated on the geocaching server. 
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-=== Login failed: Unknown communication error ===+==== Login failed: Unknown communication error ====
  
 In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection.  In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection. 
en/loginproblems.txt · Last modified: 2022/04/11 17:28 by lineflyer