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en:loginproblems [2021/09/30 14:09] – [Login Problems] lineflyer | en:loginproblems [2023/06/12 22:32] (current) – [Login failed: Captcha required] moving-bits | ||
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- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | ||
</ | </ | ||
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For geocaching.com you can also check their [[https:// | For geocaching.com you can also check their [[https:// | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
If a geocaching server is not available, you need to wait until its available again to connect with c:geo. | If a geocaching server is not available, you need to wait until its available again to connect with c:geo. | ||
</ | </ | ||
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If you updated to the newest c:geo version or are already using the newest version and the problem persists, please make sure you have a working network connection. c:geo cannot login without internet connection. Also using some antivirus- or firewall apps might block internet traffic for some apps. | If you updated to the newest c:geo version or are already using the newest version and the problem persists, please make sure you have a working network connection. c:geo cannot login without internet connection. Also using some antivirus- or firewall apps might block internet traffic for some apps. | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
Restore internet access and restart c:geo to trigger a new login. | Restore internet access and restart c:geo to trigger a new login. | ||
</ | </ | ||
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===== 4. Check authentication data ===== | ===== 4. Check authentication data ===== | ||
- | ==== 4a. Check your username/ | + | If you successfully checked |
- | + | <WRAP center round todo 100%> | |
- | If you successfully checked your internet connection and the geocaching service website and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | + | |
- | + | ||
- | <WRAP center round todo 60%> | + | |
If you e.g. recently changed your password on the geocaching website, you need to apply this change also in c:geo to be able to login again. | If you e.g. recently changed your password on the geocaching website, you need to apply this change also in c:geo to be able to login again. | ||
</ | </ | ||
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Select the geocaching service you want to check (e.g. geocaching.com), | Select the geocaching service you want to check (e.g. geocaching.com), | ||
+ | <WRAP center round tip 100%> | ||
+ | You can also long tap on the menu item " | ||
+ | </ | ||
- | {{ : | + | {{ : |
- | {{ : | ||
- | This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication | + | This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. |
{{ : | {{ : | ||
- | ==== 4b. Possible error messages ==== | + | ===== 5. Possible error messages |
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
If you checked everything listed above and login still fails, you should look into the error cause returned by c:geo while performing the "Check of authentication data" as described above. | If you checked everything listed above and login still fails, you should look into the error cause returned by c:geo while performing the "Check of authentication data" as described above. | ||
</ | </ | ||
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- | + | ==== Login failed: Wrong username and/or password | |
- | + | ||
- | + | ||
- | === Login failed: Wrong username and/or password === | + | |
In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
Please carefully check the entered username and password and be aware, that username and password are case sensitive. | Please carefully check the entered username and password and be aware, that username and password are case sensitive. | ||
</ | </ | ||
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[[https:// | [[https:// | ||
- | === Login failed: Captcha required === | + | ==== Login failed: Captcha required |
- | c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). | + | c:geo has detected, that due to security reasons |
- | <WRAP center round todo 60%> | + | This can be triggered by the following situations: |
- | Please | + | * You tried to login with a wrong password several times |
+ | * You tried to login from a suspicious IP address (e.g. a public WiFi, from a foreign country, using VPN or anonymizer services) | ||
+ | * The mail address stored in your profile at geocaching.com is not verified or no longer valid | ||
+ | |||
+ | To overcome this problem please proceed as follows: | ||
+ | |||
+ | <WRAP center round todo 100%> | ||
+ | Use your device' | ||
+ | Afterwards go to c:geo Start - Menu - Settings - Services - geocaching.com and use " | ||
+ | </WRAP> | ||
+ | |||
+ | Furthermore geocaching.com might use such captcha when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. | ||
+ | |||
+ | <WRAP center round todo 100%> | ||
+ | Please deactivate such tools and try again to login with c:geo. You might also want to try logging | ||
</ | </ | ||
- | Furthermore | + | If you are using the geocaching.com |
- | === Login failed: You must validate your account on the Geocaching.com website first === | + | ==== Login failed: You must validate your account on the Geocaching.com website first ==== |
You mail address and/or your account is not yet or no longer validated on the geocaching server. | You mail address and/or your account is not yet or no longer validated on the geocaching server. | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
Please login to the geocaching website using your browser or PC and validate your mail address and/or account on the geocaching website. Afterwards try again to login with c:geo. | Please login to the geocaching website using your browser or PC and validate your mail address and/or account on the geocaching website. Afterwards try again to login with c:geo. | ||
</ | </ | ||
- | === Login failed: Unknown communication error === | + | ==== Login failed: Unknown communication error ==== |
- | <WRAP center round todo 60%> | + | In case you are using any anti-virus, |
- | In case you are using any anti-virus, | + | |
- | </ | + | |
+ | <WRAP center round todo 100%> | ||
Try disabling such tool and check if the login works now. | Try disabling such tool and check if the login works now. | ||
+ | </ | ||
- | <WRAP center round todo 60%> | + | If the date/time is wrong this might lead to problems establishing a secure connection to the server. |
- | Please also check that your phone is working with the correct date and time. If the date/time is wrong this might lead to problems establishing a secure connection to the server. | + | |
+ | <WRAP center round todo 100%> | ||
+ | Please also check that your phone is working with the correct date, time zone and time. | ||
</ | </ | ||
Sometimes network providers insert messages into the HTML-traffic which prevents c:geo from logging in while on mobile network. A clear indication for this problem is, that c:geo only works on your Wi-Fi connection at home but not while on a mobile network. | Sometimes network providers insert messages into the HTML-traffic which prevents c:geo from logging in while on mobile network. A clear indication for this problem is, that c:geo only works on your Wi-Fi connection at home but not while on a mobile network. | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | ||
</ | </ | ||
+ | |||
+ | |||
+ | ===== If nothing helps... ===== | ||
+ | |||
+ | Some final recommendations if none of the above solved your problem: | ||
+ | |||
+ | - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, | ||
+ | - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.: | ||
+ | - Contact our [[mailto: | ||