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en:loginproblems [2022/02/21 10:53] – [4a. Check your username/password] lineflyer | en:loginproblems [2023/06/12 22:32] (current) – [Login failed: Captcha required] moving-bits | ||
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===== 4. Check authentication data ===== | ===== 4. Check authentication data ===== | ||
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- | ==== 4a. Check your username/ | ||
- | |||
If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | ||
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{{ : | {{ : | ||
- | ==== 4b. Possible error messages ==== | + | ===== 5. Possible error messages |
<WRAP center round todo 100%> | <WRAP center round todo 100%> | ||
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- | + | ==== Login failed: Wrong username and/or password | |
- | + | ||
- | + | ||
- | === Login failed: Wrong username and/or password === | + | |
In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | ||
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[[https:// | [[https:// | ||
- | === Login failed: Captcha required === | + | ==== Login failed: Captcha required ==== |
+ | |||
+ | c:geo has detected, that due to security reasons the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. | ||
+ | |||
+ | This can be triggered by the following situations: | ||
+ | * You tried to login with a wrong password several times | ||
+ | * You tried to login from a suspicious IP address (e.g. a public WiFi, from a foreign country, using VPN or anonymizer services) | ||
+ | * The mail address stored in your profile at geocaching.com is not verified or no longer valid | ||
+ | |||
+ | To overcome this problem please proceed as follows: | ||
+ | |||
+ | <WRAP center round todo 100%> | ||
+ | Use your device' | ||
+ | Afterwards go to c:geo Start - Menu - Settings - Services - geocaching.com and use " | ||
+ | </ | ||
- | c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. | + | Furthermore |
<WRAP center round todo 100%> | <WRAP center round todo 100%> | ||
- | Please | + | Please |
</ | </ | ||
- | Furthermore | + | If you are using the geocaching.com |
- | === Login failed: You must validate your account on the Geocaching.com website first === | + | ==== Login failed: You must validate your account on the Geocaching.com website first ==== |
You mail address and/or your account is not yet or no longer validated on the geocaching server. | You mail address and/or your account is not yet or no longer validated on the geocaching server. | ||
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- | === Login failed: Unknown communication error === | + | ==== Login failed: Unknown communication error ==== |
In case you are using any anti-virus, | In case you are using any anti-virus, |