User Tools

Site Tools


en:loginproblems

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
en:loginproblems [2022/02/21 10:53] – [4a. Check your username/password] lineflyeren:loginproblems [2023/06/12 22:32] (current) – [Login failed: Captcha required] moving-bits
Line 45: Line 45:
  
 ===== 4. Check authentication data ===== ===== 4. Check authentication data =====
- 
-==== 4a. Check your username/password ==== 
- 
  
 If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo.
Line 79: Line 76:
 {{ :en:loginproblems_5.png?direct&400 |}} {{ :en:loginproblems_5.png?direct&400 |}}
  
-==== 4b. Possible error messages ====+===== 5. Possible error messages =====
  
 <WRAP center round todo 100%> <WRAP center round todo 100%>
Line 88: Line 85:
  
  
- +==== Login failed: Wrong username and/or password ====
- +
- +
-=== Login failed: Wrong username and/or password ===+
  
 In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.   In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.  
Line 101: Line 95:
 [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username. [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username.
  
-=== Login failed: Captcha required ===+==== Login failed: Captcha required ===
 + 
 +c:geo has detected, that due to security reasons the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login.  
 + 
 +This can be triggered by the following situations: 
 +  * You tried to login with a wrong password several times 
 +  * You tried to login from a suspicious IP address (e.g. a public WiFi, from a foreign country, using VPN or anonymizer services) 
 +  * The mail address stored in your profile at geocaching.com is not verified or no longer valid 
 + 
 +To overcome this problem please proceed as follows: 
 + 
 +<WRAP center round todo 100%> 
 +Use your device's browser to go to geocaching.com, login to the website and solve the shown CAPTCHA. 
 +Afterwards go to c:geo Start - Menu - Settings - Services - geocaching.com and use "Update authorization" to doublecheck your username and password and try to login again. 
 +</WRAP>
  
-c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). +Furthermore geocaching.com might use such captcha when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TORor some public Wi-Fi networks
  
 <WRAP center round todo 100%> <WRAP center round todo 100%>
-Please login once on the geocaching website using your browser/PC, solve the Captcha there and try again with c:geo after you successfully logged in there.+Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
 </WRAP> </WRAP>
  
-Furthermore geocaching.com might use such Captchawhen detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN toolsanonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).+If you are using the geocaching.com app on your mobileit might also help if you open that applog off, close the app, restart and login again.
  
-=== Login failed: You must validate your account on the Geocaching.com website first ===+==== Login failed: You must validate your account on the Geocaching.com website first ====
  
 You mail address and/or your account is not yet or no longer validated on the geocaching server.  You mail address and/or your account is not yet or no longer validated on the geocaching server. 
Line 120: Line 128:
  
  
-=== Login failed: Unknown communication error ===+==== Login failed: Unknown communication error ====
  
 In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection.  In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection. 
en/loginproblems.1645437199.txt.gz · Last modified: 2022/02/21 10:53 by lineflyer