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--- en:loginproblems [2022/02/21 10:50] – Cosmetic: Set all wrappers to 100% to make the page look more compact lineflyer
+++ en:loginproblems [2023/06/12 22:32] (current) – [Login failed: Captcha required] moving-bits
@@ Line 45: / Line 45: @@
 ===== 4. Check authentication data =====
-==== 4a. Check your username/password ====
 If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo.
@@ Line 67: / Line 64: @@
 Select the geocaching service you want to check (e.g. geocaching.com), make sure it is activated and select “Update or remove authorization”.
-<WRAP center round tip 60%>
+<WRAP center round tip 100%>
 You can also long tap on the menu item "Update or remove authorization" to fully reset the login data.
 </WRAP>
@@ Line 79: / Line 76: @@
 {{ :en:loginproblems_5.png?direct&400 |}}
-==== 4b. Possible error messages ====
+===== 5. Possible error messages =====
 <WRAP center round todo 100%>
@@ Line 88: / Line 85: @@
+==== Login failed: Wrong username and/or password ====
-=== Login failed: Wrong username and/or password ===
 In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.
@@ Line 101: / Line 95: @@
 [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username.
-=== Login failed: Captcha required ===
+==== Login failed: Captcha required ====
+c:geo has detected, that due to security reasons the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login.
+This can be triggered by the following situations:
+  * You tried to login with a wrong password several times
+  * You tried to login from a suspicious IP address (e.g. a public WiFi, from a foreign country, using VPN or anonymizer services)
+  * The mail address stored in your profile at geocaching.com is not verified or no longer valid
+To overcome this problem please proceed as follows:
+<WRAP center round todo 100%>
+Use your device's browser to go to geocaching.com, login to the website and solve the shown CAPTCHA.
+Afterwards go to c:geo Start - Menu - Settings - Services - geocaching.com and use "Update authorization" to doublecheck your username and password and try to login again.
+</WRAP>
-c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password).
+Furthermore geocaching.com might use such captcha when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks.
 <WRAP center round todo 100%>
-Please login once on the geocaching website using your browser/PC, solve the Captcha there and try again with c:geo after you successfully logged in there.
+Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
 </WRAP>
-Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
+If you are using the geocaching.com app on your mobile, it might also help if you open that app, log off, close the app, restart and login again.
-=== Login failed: You must validate your account on the Geocaching.com website first ===
+==== Login failed: You must validate your account on the Geocaching.com website first ====
 You mail address and/or your account is not yet or no longer validated on the geocaching server.
@@ Line 120: / Line 128: @@
-=== Login failed: Unknown communication error ===
+==== Login failed: Unknown communication error ====
 In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection.

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